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Relationship Management

Welcome to the JISC CETIS Relationship Management website! We're focusing specifically on improving relationship management in HE (Higher Education) and FE (Further Education), with an emphasis on BCE CRM (Business and Community Engagement Customer Relationship Management) and SLRM (Student Lifecycle Relationship Management). You can find out more in the About Relationship Management page.

The synthesis of the findings from the Phase 1 Relationship Management Programme projects is now available: Relationship Management in UK Higher and Further Education – An Overview, PDF Format (3.64Mb).

If you'd like to follow us, we have a dedicated Twitter tag for the Programe: #rminhe. There is also an aggregated RSS or Atom feed of relevant blogs (also viewable below).

 

News and Blogs

Some photos - Service Design and other tools
16 May 2012 University of Glasgow: SAVE Project
These are twelve of out persona templates, developed by James, Pete and Laura. We decided to defer utilising these until the 100% signed off alumni facing website has been agreed. The site is ready, sitting in the background, waiting to be launched, however as a project team, we have decided to review each service that we are offering...
Site is live
15 May 2012 RM Strand 3: Shared Blog
www.astonalumni.org will take you to where we’ve been all year!
Finance bursaries – a matter of 1,2,3
15 May 2012 RM Strand 2: Shared Blog
Not so long ago, the research team for Students FIRST filmed my views about AMOSSHE’s involvement  for one of the project’s video outputs. Having scared everyone (and myself) by rattling through everything in one take, I thought I’d share with … Continue reading →
To be a JISC Project Close to Completion
15 May 2012 Myles Danson's Blog
Or: What’s on the mind of a University engaged in using Service Design to enhance the Student Experience through a JISC Programme 1. Student ‘withdrawal’ process This project has examined in detail the business processes affecting what happened when a student begins on the path to drop out / con-completion / withdrawal. The processes have [...]
Some more Alumni Profile stats.
15 May 2012 University of Glasgow: SAVE Project
35% of those who have submitted an Alumni Profile have agreed to become eMentors.
65% of respondents are male.
35% of respondents are female.
The average age of our respondents is 39.4 years of age.
The youngest respondent is 23 years of age.
The eldest respondent is 78 years of age.
Stats - Alumni Profiles
10 May 2012 University of Glasgow: SAVE Project
Just a quick update... We're in the process of recruiting alumni to submit an Alumni Profile and also to become eMentors. We sent out 254 email invitations to UK alumni with 23 completed responses. Of the 23, 13 have agreed to become eMentors (56%). Whilst a response rate of 9% (for completed responses) may seem low, considering that of the 254 emails sent out, only 131 were opened (51%).
LAK 2012 Themes for JISC Follow Up
10 May 2012 Myles Danson's Blog
Reflecting on my original aims for attending LAK 2012 I’ve put together some points for JISC to consider for the Analytics Reconnaissance piece and future work structured on the LAK Summit day and including my own observations 1. Culture a. Awareness raising b. Fostering the reflective institution 2. Data a. Security b. Access c. Ownership [...]
Light at the end of the tunnel….
04 May 2012 RM Strand 1: Shared Blog
Things have been very busy on the project over the last 3-4 weeks. We have finalised a DRAFT version of the handbook which we presented at the first Validation workshop which took place last week in Darlington. We only had a small … Continue reading →
LAK 2012 Day 3
02 May 2012 Myles Danson's Blog
Key Note George Siemens Envisioning a research discipline AND a domain of practice I’m referencing Doug Clowe’s blog as he provides an hugely comprehensive account of this superb key note. He’s even slipped a few nice graphics in. There’s lots of excellent material in here from George that I suspect will be surfaced in the [...]
Budget Allocation
02 May 2012 RM Strand 3: Shared Blog
In response to a request, I asked Sharon to clarify the use of budgets and her response is as follows. “JISC usually expects projects to have spent all their money by the end of the project – so this will … Continue reading →
Learning Analytics and Knowledge Conference (LAK 12), April 30 – May 2 2012 Followed by a Learning Analytics Summit Day May 3 2012
30 Apr 2012 Myles Danson's Blog
I’m privileged to be attending LAK 2012 and the following Summit on behalf of JISC and therefore the UK Higher Education Sector. Here are a few reasons why I’m in Vancouver; First and foremost, analytics is one of our priority areas for 2013. We have funded an Analytics Reconnaissance piece to both stand alone as [...]
Partnerships with multinational employers - risk and changing expectations
30 Apr 2012 University of Glasgow: SAVE Project
Looking back through our JISC application, we were asked to identify potential areas of risk and to rate the probability of it occurring, the severity of it any actions to prevent or manage that risk.
July Presentations
27 Apr 2012 RM Strand 3: Shared Blog
Following on from a successful cluster meeting (Thank you Claire-Marie), I can answer the question raised in regard to presentations. Yes you can include your 5 minute videos within the presentation. Now you need to decide how you will work … Continue reading →
SETL News 10 – the post about ‘abstraction’
27 Apr 2012 RM Strand 2: Shared Blog
Oh no, not Jean going on about service design again….well sorry but yes. The more I get into this stuff, the more I am convinced that in order to get to where you should be, you need to take a … Continue reading →
Ready for departure
25 Apr 2012 University of Sheffield: DCSMH Project

We have reached a very exciting point in the Well Connected project as we now have a populated website that we will be launching (in a beta version) very soon. This has been the result of many hours of hard work by a group of dedicated people to produce a website that will provide University of Sheffield students with access to well researched, well reviewed and engaging content to enable them to improve their mental health and wellbeing.

University streaker blames it all on Project fulCRM
25 Apr 2012 RM Strand 2: Shared Blog
Hi – got your attention now haven’t I – and scored the maximum number of enquiry hits all in one simple tactic.  It wasnt too cold but I did wear shoes!! Project fulCRM moves into its final phase.  We have what … Continue reading →
University streaker blames it all on Project fulCRM
25 Apr 2012 RM Strand 2: Shared Blog
Hi – got your attention now haven’t I – and scored the maximum number of enquiry hits all in one simple tactic.  It wasnt too cold but I did wear shoes!! Project fulCRM moves into its final phase.  We have what … Continue reading →
More than realising benefits part 2
23 Apr 2012 RM Strand 2: Shared Blog
Those of you following the #stu_1st blogging closely or our Twitter account will have seen that last week was Project Board time.  We were delighted to welcome Professor Sir Deian Hopkin as an independent chair for the group, reminding us … Continue reading →
Why we have made certain decisions
23 Apr 2012 University of Glasgow: SAVE Project
Those reading this blog will more than likely identify with the notion that regardless of how well you think you have anticipated risk or how well you think that you may have put together a project plan, things will not always run the way you had thought. This however is not necessarily a bad thing; it can help to shape the way that you make certain decisions. What may not have been a priority at
Valencia International Technology, Education and Development Conference (INTED) PowerPoint Presentation
20 Apr 2012 Loughborough University: Pedestal for Progression Project
Presentation INTED 2012 Valencia
The hunt for a new platform
19 Apr 2012 RM Strand 3: Shared Blog
The past two months have been fairly momentous for theUniversityofSurrey’s JISC project. February saw us carry out a number of live testing sessions and we followed those up with our first live event with a guest speaker in mid-March. We … Continue reading →
Oracle Databases
17 Apr 2012 University of Southampton: Student Dashboard Blog
Yesterday, I was given access to the data cache held by iSolutions here. Well, a view on to it. And it doesn’t have every piece of data we requested (first name, last name, e-mail address, faculty, supervisor, degree title, year of degree and photo), let alone all of the data the University holds (which is [...]
Developing the Student Catalogue
17 Apr 2012 University of Kent: EAT-PDP Project
There has been a sudden boost in activity on the EAT-PDP project over the last couple of weeks as we brought on board developers to help design and build the Student Employability catalogue. First a note on the name. We have, since the beginning of the project, referred to this particular tool as the Employability [...]
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About Relationship Management

The RMSAS Project delivers support, analysis and synthesis services to the JISC Relationship Management Programme.

Activities include:

  • Synthesis of lessons learnt;
  • Provision of flexible support and co-ordination to projects;
  • Faciliation of knowledge exchange between projects and other stakeholders;
  • Examination of the implications for institution-wide approaches;
  • Provision of advice and guidance to the Programme.



Co-ordinator

  • Sharon Perry
  • Sharon's Blog
  • 01204 903097

Tools

Resources

Funded RM Projects 2011-2012: Strand 1

Funded RM Projects 2011-2012: Strand 2

Funded RM Projects 2011-2012: Strand 3

Phase 2 Deliverables and Deadlines

Blogging

Project Clusters

Service Design Resources from University of Derby

Self Analysis Framework

Resources

Events

Phase 1 Projects (2009-2010)