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Relationship ManagementJISC CETIS is currently running the RMSAS (Relationship Management Support, Analysis and Synthesis) Project, to support the JISC funded BCE CRM (Business Community Engagement Customer Relationship Management) Process Improvement Pilots and SLRM (Student Lifecycle Relationship Management) Pilots, which are exploring how educational institutions develop their relationship management processes.
Click on this link for the main web site for the project, which includes blog feeds from the projects as well as useful resources.
Articles
14 Mar 2012
Sharon's Blog
The “Issues around Using Data to Improve Student Retention” session at the JISC CETIS Conference 2012 examined some of the issues around using data to predict students at risk of failure and provide some examples of possible solutions to ensure that the institution does not fail such students.
e-Portfolio (Technology)
Student Lifecycle Relationship Management
Relationship Management
02 Feb 2012
Sharon's Blog
Are you interested in improving your BCE CRM (Business and Community Engagement Customer Relationship Management) processes to help increase revenue streams? Do you want to find out about SLRM (Student Lifecycle Relationship Management) and putting the student at the heart of the process? If so, come and join our RM in HE/FE Community of Practice
Customer Relationship Management
Student Lifecycle Relationship Management
Relationship Management
02 Feb 2012
Sharon's Blog
Relationship management is becoming increasingly important in the tertiary education sector as education institutions try to meet the challenges of funding cuts and increased student and community expectations. Customer relationships, if handled effectively, will bring benefits to both the organisation and the sector as a whole and it is in this area that JISC developed the Relationship Management Programme.
Achievement information
Architecture and Modelling
Packaged Content
Customer Relationship Management
Student Lifecycle Relationship Management
Relationship Management
Standards
13 Dec 2011
Lisa's work blog
It may sound like something for Kermit the frog, but no, I am talking about ‘Relationship Management’ and how the work here in the UK has been picked up in the USA.
I recently starting working on the JISC Relationship Management programme, which is genuinely a really interesting look at how institutions deal with the people [...]
Lifelong Learning
Customer Relationship Management
Student Lifecycle Relationship Management
Learning Opportunities (XCRI)
Relationship Management
01 Nov 2011
Lisa's work blog
We are running an event on Service Design on Thursday 17th November in Birmingham (Conference Aston venue). This event is open to anyone interested in using service design to improve the student experience in HE and FE. It will focus on the mid to latter stages, i.e. blueprinting and implementation/trialling of improvements.
Places are limited, if [...]
Relationship Management
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Relationship Management EventsPast Events  Relationship Management ResourcesService Design in Higher and Further Education
Date: Sep 2010
A briefing paper commissioned by JISC CETIS on Service Design. An output of the Student Lifecycle Relationship Management programme.
Relationship Management Publications |
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