Student Lifecycle Relationship Management

After twelve years, I’ve decided to leave CETIS and I finish today. In my final blog post, I just thought I’d share with you with a couple of things that have really stood out for me during my time as an e-learning technologist.

We've already stated the importance of communication as the glue that binds the various stakeholders together in relationship management ( see Relationship Management: Communicate, communicate, communicate). In this post, we'll be taking a look at the institution's and management's role in relationship management with regard to culture change. The key advice for management is to communicate, and be transparent and sincere, otherwise there will be resentment amongst staff.

This is the first in a series of posts based on the Compendium of Good Practice in Relationship Management in Higher and Further Education, written by myself and Lou McGill. The Compendium will be made available shortly, but I thought I'd post up a few samples to whet your appetite. This first post focuses on communication, which is at the very heart of relationship management and is linked strongly with both staff and student well-being.

Just one year ago, there was no Coursera. MOOCs can offer an agile solution that takes student needs into account. And now the MOOC has just got better.

Just one year ago, there was no Coursera. MOOCs can offer an agile solution that takes student needs into account. And now the MOOC has just got better.