The Jisc Cetis site is now archived. The current Cetis site is available at: http://www.cetis.ac.uk. Between 2006 and 2013 the Centre for Educational Technology, Interoperability and Standards was a Jisc funded service supporting Jisc Innovation programmes with events, publications and blog posts. Cetis now undertakes projects and research for a number of clients and partners. Cetis is based at the University of Bolton.
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Relationship Management

JISC CETIS is currently running the RMSAS (Relationship Management Support, Analysis and Synthesis) Project, to support the JISC funded BCE CRM (Business Community Engagement Customer Relationship Management) Process Improvement Pilots and SLRM (Student Lifecycle Relationship Management) Pilots, which are exploring how educational institutions develop their relationship management processes. Click on this link for the main web site for the project, which includes blog feeds from the projects as well as useful resources.

Articles

11 Jan 2013 Sharon's Blog
After twelve years, I’ve decided to leave CETIS and I finish today. In my final blog post, I just thought I’d share with you with a couple of things that have really stood out for me during my time as an e-learning technologist.
Accessibility Customer Relationship Management Student Lifecycle Relationship Management Relationship Management
18 Dec 2012 Sharon's Blog
We've already stated the importance of communication as the glue that binds the various stakeholders together in relationship management ( see Relationship Management: Communicate, communicate, communicate). In this post, we'll be taking a look at the institution's and management's role in relationship management with regard to culture change. The key advice for management is to communicate, and be transparent and sincere, otherwise there will be resentment amongst staff.
Customer Relationship Management Student Lifecycle Relationship Management Relationship Management
17 Dec 2012 Sharon's Blog
This is the first in a series of posts based on the Compendium of Good Practice in Relationship Management in Higher and Further Education, written by myself and Lou McGill. The Compendium will be made available shortly, but I thought I'd post up a few samples to whet your appetite. This first post focuses on communication, which is at the very heart of relationship management and is linked strongly with both staff and student well-being.
Accessibility Student Lifecycle Relationship Management Relationship Management
04 Dec 2012 Sharon's Blog
Just one year ago, there was no Coursera. MOOCs can offer an agile solution that takes student needs into account. And now the MOOC has just got better.
Accessibility Assessment Achievement information Architecture and Modelling Packaged Content Mobile Learning e-Portfolio (Technology) Student Lifecycle Relationship Management Enterprise Architecture Relationship Management Standards Analytics
04 Dec 2012 Sharon's Blog
Just one year ago, there was no Coursera. MOOCs can offer an agile solution that takes student needs into account. And now the MOOC has just got better.
Assessment Achievement information Packaged Content Mobile Learning Student Lifecycle Relationship Management Relationship Management Standards Analytics
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Relationship Management Events



Past Events


JISC CETIS Conference 2010
Date: 15 Nov 2010 to 16 Nov 2010
Service Design
Date: 18 Dec 2009
Introduction to Modelling
Date: 08 Dec 2009


Relationship Management Resources


Service Design in Higher and Further Education
Date: Sep 2010
A briefing paper commissioned by JISC CETIS on Service Design. An output of the Student Lifecycle Relationship Management programme.

Relationship Management Publications



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